Terms of Use

Agreement to Terms

By accessing and using the glow-vent website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website. We reserve the right to modify these terms at any time, and your continued use of the website following any changes indicates your acceptance of the modified terms.

Use of Website

Permitted Use

You may use this website for lawful purposes only. You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal, non-commercial purposes or to learn about our financial services.

Prohibited Activities

You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any portion of the website or any systems or networks
• Use automated systems such as robots, spiders, or scrapers to access the website
• Introduce viruses, malware, or other harmful code
• Interfere with or disrupt the website's operation or servers
• Collect or harvest personal information about other users
• Use the website to transmit unsolicited commercial communications
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Modify, copy, distribute, transmit, display, reproduce, or create derivative works from the website

Intellectual Property Rights

Ownership

All content on this website, including text, graphics, logos, images, and software, is the property of glow-vent or its licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

Trademarks

The glow-vent name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of glow-vent. You may not use these marks without our prior written permission. Other names, logos, and brands mentioned on this website may be trademarks of their respective owners.

Limited Licence

We grant you a limited licence to download, print, and use material from this website for personal, non-commercial use only, provided you do not modify the material and retain all copyright and other proprietary notices. This licence does not include any resale or commercial use of this website or its contents, any derivative use of this website or its contents, or any use of data mining, robots, or similar data gathering and extraction tools.

Information Accuracy

Website Content

Whilst we endeavour to ensure that information on this website is accurate and up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information, products, services, or related graphics contained on the website.

Financial Information

Information on this website is provided for general information purposes only and does not constitute financial advice. Financial decisions should not be made based solely on information found on this website. You should seek professional advice tailored to your specific circumstances before making financial decisions.

Market Information

Any market data, investment performance information, or financial statistics presented on this website are for illustrative purposes. Past performance is not indicative of future results. Investment values can fall as well as rise, and you may receive back less than you invested.

Third-Party Links

This website may contain links to third-party websites that are not owned or controlled by glow-vent. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. We do not endorse or make any representations about third-party websites.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites.

Disclaimer of Warranties

This website is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding:

• The operation or availability of the website
• The accuracy, completeness, or currency of information on the website
• The website being free from errors, viruses, or other harmful components
• The website meeting your requirements or expectations

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by applicable law, glow-vent shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the website
• Any content obtained from the website
• Unauthorised access, use, or alteration of your transmissions or content
• Any errors, mistakes, or inaccuracies of content
• Personal injury or property damage resulting from your access to the website

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

Indemnification

You agree to indemnify, defend, and hold harmless glow-vent, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the website, your violation of these Terms of Use, or your violation of any rights of another party.

Privacy and Personal Data

Your use of this website is also governed by our Privacy Policy and GDPR compliance documentation. Please review these documents to understand how we collect, use, and protect your personal information.

By using this website, you consent to our collection and use of personal data as outlined in our Privacy Policy.

Regulatory Information

glow-vent is authorised and regulated by the Financial Conduct Authority. Our services are subject to FCA rules and regulations. The provision of financial services is governed by separate client agreements and terms of business, which will be provided when you engage our services.

These Terms of Use relate specifically to the use of this website and do not constitute a client agreement for financial services. If you wish to engage our services, separate terms and conditions will apply.

Availability of Website

We make reasonable efforts to ensure this website is available at all times. However, we do not guarantee that the website will be continuously available or free from interruptions. We may suspend, withdraw, or restrict availability of all or any part of the website for business or operational reasons without notice.

We will not be liable if for any reason the website is unavailable at any time or for any period.

User Accounts

If you create an account on our website or client portal, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorised access
• Notify us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these terms or are inactive for extended periods.

Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.

Entire Agreement

These Terms of Use, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and glow-vent regarding the use of this website and supersede all prior agreements and understandings relating to the same subject matter.

No Waiver

Our failure to enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign or transfer these Terms of Use or your rights hereunder without our prior written consent. We may assign these terms without restriction. Any attempted transfer or assignment in violation of this section shall be null and void.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes. We encourage you to review these terms periodically.

Material changes to these terms will be highlighted through a notice on our website or through other appropriate means.

Contact Information

If you have questions about these Terms of Use, please contact us:

Email: [email protected]
Post: 42 Western Road, Brighton, East Sussex, BN1 2EB, United Kingdom

Complaints Procedure

If you wish to make a complaint about our website or services, please contact us using the details above. We take complaints seriously and will investigate all concerns promptly and fairly.

For complaints regarding our regulated financial services, please refer to our separate complaints procedure which complies with FCA requirements.

Accessibility

We are committed to making our website accessible to all users. If you experience any difficulty accessing any part of this website, please contact us, and we will work to provide the information you need through an alternative communication method.

Electronic Communications

By using this website, you consent to receiving electronic communications from us. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Force Majeure

We shall not be liable for any failure to perform our obligations under these terms where such failure results from circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.