Privacy Policy

Introduction

This Privacy Policy explains how glow-vent collects, uses, stores, and protects your personal information when you use our website or engage our services. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection legislation, including the Data Protection Act 2018 and UK GDPR.

Information We Collect

We collect various types of information depending on how you interact with our services:

Information You Provide Directly

When you contact us or engage our services, you may provide personal information including your name, email address, postal address, date of birth, financial information, employment details, and any other information relevant to providing financial advice and services.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behaviour through cookies and similar technologies. This includes IP address, browser type, operating system, pages visited, time spent on pages, and referring website addresses.

Information from Third Parties

In some circumstances, we may receive information about you from third parties such as financial institutions, credit reference agencies, or other professional advisors where you have provided consent or where legally permitted.

How We Use Your Information

We use your personal information for the following purposes:

Providing Financial Services

To deliver financial advice, manage investments, conduct financial planning, and provide the services you have requested. This includes analysing your financial situation, making recommendations, and implementing agreed strategies.

Legal and Regulatory Compliance

To comply with legal obligations including anti-money laundering checks, regulatory reporting requirements, tax obligations, and maintaining records as required by the Financial Conduct Authority and other regulatory bodies.

Communication

To respond to your enquiries, send service-related communications, provide updates about your accounts or investments, and share relevant information about regulatory changes or our services where you have consented to receive such communications.

Website Improvement

To analyse website usage, improve user experience, identify technical issues, and enhance the functionality and security of our digital platforms.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Contractual Necessity: Processing is necessary to fulfil our obligations under contracts for financial services.

Legal Obligation: Processing is required to comply with regulatory requirements, anti-money laundering regulations, and other legal obligations.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, network security, and business development, provided these interests do not override your fundamental rights.

Consent: Where you have provided explicit consent for specific processing activities, such as marketing communications.

Data Sharing and Disclosure

We may share your information with the following categories of recipients:

Service Providers

Third-party service providers who assist us in delivering services, including investment platforms, technology providers, professional advisors, and administrative support services. These providers are contractually obligated to protect your information and use it only for specified purposes.

Regulatory Bodies

The Financial Conduct Authority and other regulatory or governmental bodies where required by law or regulation.

Financial Institutions

Banks, investment providers, pension providers, and insurance companies necessary to implement your financial arrangements.

Professional Advisors

Your accountant, solicitor, or other professional advisors where you have authorised such sharing or where necessary to provide comprehensive advice.

Legal Requirements

Law enforcement, courts, or other authorities where required by law, court order, or to protect our legal rights.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data, secure storage systems, access controls, staff training, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. Whilst we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory requirements. For client relationships, we typically retain records for a minimum of six years following the end of the relationship, as required by FCA regulations. Some records may be retained longer where required by specific legal obligations or legitimate business needs.

Your Rights

Under UK data protection law, you have the following rights:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you can request deletion of your personal information, subject to legal and regulatory retention requirements.

Right to Restrict Processing

You can request that we limit how we use your information in specific circumstances.

Right to Data Portability

You can request a copy of your information in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, though this may be extended in complex cases.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a revised date. Continued use of our services following such changes constitutes acceptance of the updated policy.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Transfers

Your personal information is primarily stored and processed within the United Kingdom. In limited circumstances, we may transfer data to recipients in other countries where necessary for service delivery. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in accordance with UK data protection requirements.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your information, please contact us:

Email: [email protected]

Post: 42 Western Road, Brighton, East Sussex, BN1 2EB, United Kingdom

Complaints

If you are dissatisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.

ICO Contact Details:

Website: www.ico.org.uk
Telephone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF